Merck Millipore manufactures medical devices, technologies and services for scientists and engineers. They are dedicated to making research and biotech production simpler, faster and safer. Merck needed a platform that helped them achieve this more efficient manufacturing process.
In Cost Savings
3 Weeks to 1 Hour
Decrease in Sales Cycle Time
"KBMax provided an innovative ETO product configurator that wasn’t available anywhere else. They delivered what we wanted, on time, on quality, and on budget."
They were struggling with an eight week cycle time for sales to get valid quotes & drawings. They had an in-house tool that showed visuals but had no validation feature, resulting in numerous errors.
Tom Roy, Sr. Project Manager at Merck Millipore said, “Our sales team would create quotes that didn’t reflect accurate pricing or engineering rules. They needed to submit them to the engineering team multiple times with multiple reworks until they were correct.” At the time, this was how every ETO product was quoted and produced.
By using KBMax’s drag & drop controls and validation logic, their sales team could configure real-time visuals with accurate pricing and special requests for routing to their engineering team. Associated CAD configurations were then automatically created in SolidWorks, producing sales and production drawings for the engineering team. A process that took several weeks they could now do in a few minutes.
Merck reduced their quote cycle time from 8 weeks to 10 minutes with KBMax.
By using KBMax’s platform, the Merck team now has a single source of truth for their product rules for six product lines so that their sales and engineering teams can work more efficiently together. They have also integrated KBMax with Oracle ERP and Salesforce so that all of their systems work together seamlessly.
They have reduced their quote cycle time from eight weeks to less than ten minutes, allowing their sales team to have more time to close more deals. They have also reduced their engineering touch time from days to less than thirty minutes, freeing their engineering team up to focus on their main responsibilities and innovation.