KBMax CPQ Library

Order to Cash

What is Order to Cash?

Order to Cash (O2C) is the name given to the top-level business-process that constitutes a company’s order processing system. It starts when a customer places an order and continues through credit management, order fulfillment, order shipping, customer invoicing, accounts receivable, and payment collection. The final stage is reporting and data management, where activity data is analyzed to help identify potential areas of improvement.

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