In the 2018 Innovation Insight for Visual Configuration report that was released yesterday, Gartner explores the types of visual product configurators that are currently available including 2D and 3D visualization, mixed reality, virtual reality, and augmented reality. Epicor CPQ was featured throughout the report as a solution that uniquely offers every type of visualization as well as CAD automation. They also provide recommendations for implementing these solutions successfully and the significant benefits that companies have seen by deploying a visual configurator.
Their key finding in this year’s report is that companies that utilize visual configurators see significant improvements in their deal win rate and decrease in their manufacturing costs and production errors. It is now critical for industry leaders to adopt this technology in order to maintain competitive advantage.
Their main recommendation is that companies enable their in-store sales team to show special order and custom products on a tablet to increase customer satisfaction. In addition to in-store, companies should equip their direct sales team with tablets running 3D configurators to demonstrate your products at customer sites.
If you’re interested in reading the complete report, especially made-to-order manufacturers, you can download the report from www.gartner.com. It’s worth the read.